Data Policy

This policy describes the information we process to support Casa lyfe. You can find additional tools and information in the Casa lyfe application Settings.

I. What kinds of information do we collect?

To provide the Casa lyfe Product, we must process information about you. The types of information we collect depend on how you use our Products.

Things you and others do and provide.

• Information and content you provide. We collect content, communications, and other information you provide when you use our Products, including account creation, messaging, bookings, and interactions with vendors.

• Data with special protections: You may choose to provide information in your profile or communications that may include sensitive categories. This data is handled with additional safeguards where applicable.

• Networks and connections. We collect information about your interactions with other users and vendors, including communication frequency, bookings, and saved preferences.

• Your usage. We collect information about how you use Casa lyfe, including browsing vendors, scheduling services, messaging, and engaging with features such as ratings and reviews.

• Information about transactions made on our Products. If you use Casa lyfe for payments or bookings, we collect transaction-related information such as payment method details (processed securely through third-party providers), booking details, and service history.

• Things others do and information they provide about you. We receive information when users or vendors interact with you, such as messages, reviews, ratings, bookings, and dispute reports.

Device Information

We collect information from devices you use to access Casa lyfe, including mobile phones and web browsers. This helps us improve performance, personalize content, and maintain platform security.

Information we obtain includes:

1. Device attributes (OS, hardware, browser type, app version)
2. Device operations (activity state, app usage behavior)
3. Identifiers (device IDs, account identifiers)
4. Device settings data (camera, photos, permissions you enable)
5. Network and connection data (IP address, carrier, time zone)

II. How do we use this information?

We use the information we collect to operate, improve, and secure the Casa lyfe platform, including marketplace functionality and vendor services.

Here's how:

Provide, personalize, and improve our Products. We use data to operate features such as vendor discovery, messaging, scheduling, payments, and recommendations.

1. Product research and development: We use data to improve features, test services, and enhance marketplace performance.

Provide measurement, analytics, and business services.

We use data to measure engagement, improve vendor visibility, and analyze marketplace performance and service demand.

Promote safety, integrity and security.

We use information to detect fraud, prevent abuse, enforce policies, verify vendors, and protect users engaging in in-home or location-based services.

Communicate with you.

We use information to send notifications about bookings, messages, vendor updates, service confirmations, policy updates, and support responses.

III. How is this information shared?

Your information is shared in the following ways:

Sharing on Casa lyfe. When you interact with vendors or users, your information may be shared as needed to complete bookings and services.

Messages and interactions between users and vendors. Messages may be visible to Casa lyfe for safety, fraud prevention, and dispute support purposes.

App, websites, and third-party integrations. Vendors and third-party services may receive information necessary to complete transactions or provide services.

If ownership of Casa lyfe changes, user data may be transferred to the new owner as part of the business.

Sharing with Third-Party Partners

We work with third-party partners such as payment processors, hosting providers, analytics tools, and verification services. We do not sell your personal data.

IV. How can I manage or delete information about me?

You can access, update, or delete your information through Casa lyfe Settings. Some data may be retained for legal, safety, or operational purposes such as transaction history and dispute records.

V. How do we respond to legal requests or prevent harm?

We may access, preserve, or share information if required by law or to:

1. Comply with legal requests or court orders
2. Prevent fraud, abuse, or illegal activity
3. Protect users, vendors, and platform integrity
4. Investigate violations of Terms or safety policies

VI. How will we notify you of changes to this policy?

We will notify you before making material changes and give you the opportunity to review updates.

VII. How to contact Casa lyfe with questions

If you have questions, you can contact us at: support@casalyfe.com

Date of Last Revision: March 23, 2026